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Problem installing trailer brake controller

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13 armada SL with the tow package :

I installed a Hensley Arrow True Control Gold from my old Tundra and have encountered an interesting problem.

I've double checked the wiring, making sure all the wires are connected to the right ones. Using the included harness from Nissan, I double checked all my connections and verified from Hensley as well.

On to the quirks. Power is only sent TO the controller when the brake is applied. This is without the RV connected btw. As soon as I let off the brake pedal, the controller screen goes blank. So I can't control gain or monitor any voltage, you know, basically use the controller. I checked all the fuses I could under the hood and all tested good. I'm thinking this may be a relay problem? There is no constant power coming from the Nissan wiring harness RED wire.

Any ideas? This has to be a warranty issue if I can't figure it out myself.

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